I made a return trip to THE TRAIN SHOP in Santa Clara, CA and they seem to be making a real effort to be less...cold.
I've had several reports throughout the years that people I've sent there have been greeted with blank stares and have received pained looks when they've asked questions. I've had the same thing happen when I've gone through. A "WHAT do YOU want?" look that's made things somewhat unfriendly.
My last visit in was far different. Even the somewhat gruff man in the baseball cap stopped to ask if I needed help and managed to smile. When i made my purchase, the lady there made small talk and bid me a good day. :) It made the shopping experience much better. I didn't feel like a sucker walking out having spent money in the shop.
A fantastic shop that seems to be making a real effort to be more customer friendly. Check it out!